we would like to inform you that the right of withdrawal is excluded for personalized products. Please note that all our products are personalized items. This means that a return or refund is only possible in exceptional cases.

However, if you have received a faulty or damaged item, please contact us immediately so that we can find a solution. We want to make sure you are satisfied with your purchase from us.

Thank you for your understanding.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must send us

Brake caliper

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

Exclusion of the right of withdrawal The right of withdrawal does not apply to the following contracts:

  • The right of withdrawal is excluded for personalized products, as these are specially made according to the customer's wishes. Pursuant to Section 312g (2) Sentence 1 of the German Civil Code (BGB), a consumer does not have a right of withdrawal in the case of an off-premises contract or a distance contract if goods are specifically made for a customer or tailored to the customer's personal needs.
  • Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

Consequences of revocation

In order to make use of your right of withdrawal it is mandatory to observe the following point:

Sticker does not stick -> Please send us pictures of the sticker that does not stick. If we receive a complaint WITHOUT picture proof, we will refuse the exchange!

In general, we are very keen to ensure that our customers receive 1A goods, but there may be differences in quality for which we are not responsible.

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

We would like to point out that we can only accept undamaged and unused items. Should the goods be damaged or show signs of use, we reserve the right to deduct a reasonable reduction in value.

For further questions about the right of withdrawal and returns, please contact us via our contact form.

Thank you for your understanding.